Lullaby Links are works of art, made by hand, and subject to subtle differences. No two pieces are exactly alike. Where some may see imperfections, others see character. With every step in the process of making Lullaby Links, durability and beauty are taken into consideration.
Lullaby Links are intended for adults to wear and may be played with by small children while being worn by a supervising adult. Children and babies should not be left unsupervised with this or any other jewelry. Lullaby Links are not designed to be worn by children or babies.
Lullaby Links are shipped via United States Postal Services (USPS) either priority or priority express with signature confirmation. Once packages are received by USPS, USPS is responsible for delivery to the customer. If a package is lost, customers agree to notify Lullaby Links and follow up with USPS. Customers also agree to pursue all reasonable avenues to obtain their package from USPS, including submitting an insurance claim when necessary. Reimbursement for a lost piece may go through Lullaby Links, in which case Lullaby Links will replace (if possible) or refund. No piece is guaranteed replacement as some are irreplaceable. Replacement will be done as quickly as possible but pieces prepared outside of general production can take up to thirty days.
Lullaby Links offers repair services on all items made or assembled by Lullaby Links. This does not include machine-made clips or ready-made chains. To inquire about repair services please send a message to the Lullaby Links official Facebook page. Customers requiring repair will be given an estimate for repair and shipping fees, a timeframe, and an address for shipping. Please clean all items before shipping. Lullaby Links does not offer cleaning services. Exchanges and returns are limited to defective items only.
We recommend that you clean your jewelry on a regular basis with gentle cleansers and store them wrapped in cloth in a jewelry box when not worn. By purchasing Lullaby Links, you agree to the above terms of service.